Adding Telehealth Visits to Your DPC Practice with SimplyTelehealth

If you run a DPC practice and you don't already offer telehealth, you're leaving easy wins on the table. Same-day questions, medication tweaks, sick-child check-ins, and follow-ups don't all need a 9:00 AM in-person slot. And the friction of getting them on the schedule is exactly the friction your patients pay you to remove.

This is a quick walkthrough of how to add telehealth to your DPC practice website using SimplyTelehealth, our telehealth partner that plugs directly into your DPC Spot site. No patient app downloads. No per-visit fees. No virtual waiting rooms.

Why DPC and telehealth are a natural fit

Direct primary care exists to remove friction between doctor and patient. No insurance coding, no billing department, no twelve-minute slot enforced by an RVU formula. You charge a flat membership and you actually have time to talk.

Telehealth, done right, removes a different layer of friction: the one between your patient's question and your answer. When a parent has a sick toddler at 7:30 AM, the win is being able to get on a video call, look at the rash, and call in a script. The win is not making them drive across town.

The two models reinforce each other. Membership pricing means you're not trying to bill for a five-minute video visit. You can use telehealth liberally because the economics already work. And patients who feel like they can actually reach you stay members longer. Telehealth is one of the easiest retention tools in the DPC playbook.

What the integration looks like

The SimplyTelehealth and DPC Spot integration is intentionally boring, in the good way. When you sign up for SimplyTelehealth, we add a "Book a Visit" button to your DPC Spot site. You pick where it goes: the homepage hero, your services page, the navigation, or all three.

From the patient side, the flow is three steps:

1. They click "Book a Visit" on your site.
2. They pick a time from your available slots (or request one if you're running on-demand).
3. They get a text message with a one-tap link to join the visit when you're ready.

That's it. No account creation. No app to download. No password to reset. They tap the link and they're in your video room, in their browser, on whatever device they happen to be holding.

What you see on your end

You log into your SimplyTelehealth dashboard and see your visit queue. You can join a scheduled visit, fire off a one-off visit link by SMS or email, or run an SMS-only text visit for patients on a flaky connection. Visits run over encrypted connections. Video isn't stored by default, and a BAA is included on every plan.

SimplyTelehealth doesn't try to be your EHR. Keep charting in Hint, Elation, Atlas, or wherever you already work. This tool just handles the visit itself.

Which visits are good telehealth candidates

The honest answer is "more than you'd think," but here's a working list to start from.

Strong telehealth candidates

• Medication refills and dose adjustments
• Lab result reviews and follow-ups
• Cold, flu, COVID, and most upper respiratory complaints
• UTIs in patients with a clear history
• Rashes, bug bites, and other "look at this" visits
• Mental health check-ins, anxiety, and depression follow-ups
• Chronic disease management when vitals are stable (BP, diabetes, thyroid)
• Post-visit questions that turned into a longer conversation than expected
• Quick consults with a parent about a sick kid before deciding on an in-person visit

Bring them in instead

• Anything that needs a real exam: abdominal pain, ear pain, joint exams
• Procedures, injections, IUD placement, suture removal
• Annual physicals (some pieces can be split, but the bulk is in person)
• New patient visits where you want to build rapport face to face
• Anything that smells like it might escalate to the ER

The point of telehealth in a DPC practice isn't to replace in-person care. It's to cover the in-between cases that would otherwise eat your day or, worse, push your patient toward urgent care.

Common patient questions

If you've never offered virtual visits before, you'll get a few of the same questions in the first month. Here's how we'd answer them.

"Do I need to download anything?"

No. Tap the link in the text message and the visit opens in your browser. Works on any phone, tablet, or computer with a camera and a microphone.

"Is it secure?"

Yes. Visits are encrypted end to end and the platform is HIPAA-compliant. Video isn't recorded unless you and your doctor both agree to it.

"What if my connection is bad?"

Your provider can switch the visit to SMS text mode and finish the conversation that way. Still HIPAA-compliant, still in the same visit thread.

"Will I get charged extra?"

Not by your DPC practice. Telehealth visits are part of your membership, same as in-person visits. This question alone wins members. After years of paying $40 telehealth copays through their old insurance, hearing "no, it's just included" lands harder than you'd expect.

"What if I need a prescription?"

Your provider can send it electronically to your pharmacy during or right after the visit, the same way they would in person.

The pricing piece, briefly

One of the reasons we built this integration with SimplyTelehealth specifically is the pricing model. Most telehealth platforms charge per visit or per minute. That's a non-starter for DPC. You can't run unlimited visits on a flat membership if your back-end vendor is metering you.

SimplyTelehealth is flat monthly pricing with unlimited visits. Whether you do five video calls in a month or fifty, your cost doesn't change. That matches the DPC model directly: you don't bill per visit, your platform doesn't bill you per visit. The math works.

Setting it up on your DPC Spot site

If you're already a DPC Spot member, adding telehealth takes about five minutes of your time.

1. Sign up for SimplyTelehealth at simplytelehealth.md (free trial, no credit card).
2. Reply to your DPC Spot welcome email or open a support ticket and let us know you'd like the integration enabled.
3. Tell us where you want the "Book a Visit" button: hero, services page, navigation, all of the above.
4. We wire it up and you're live. Patients can book starting the same day.

If you want to do it yourself, you can also drop a manual link to your SimplyTelehealth booking page anywhere on your site. But the native integration looks better and matches your practice branding, so most members let us handle it.

How to roll it out to existing patients

Don't overthink the announcement. A short email to your member list covering three things will do most of the work:

• Telehealth visits are now available, included in your membership.
• Here's the link to book one.
• Here are the kinds of visits that work well over video.

Then mention it in person at the next few visits. "Hey, by the way, next time you have a question like this, you can just book a video visit, no need to come in." Patients pattern-match quickly when the option is genuinely easier than the alternative.

Also: put the "Book a Visit" button on your site before you send the email. If they click through and the page is half-built, you've burned the launch.

The takeaway

Adding telehealth to a DPC practice website used to mean stitching together a video tool, a scheduling tool, an SMS gateway, and a prayer that the BAAs all lined up. With SimplyTelehealth and DPC Spot, it's a button on your site, a flat monthly fee, and a one-tap link for the patient. No per-visit billing to manage, no app for the patient to download, no per-minute meter running while you're trying to actually doctor.

If you want to see how the rest of our integrations fit together, the DPC Spot partners page has the full list. Hint Health for membership and billing, Atlas for charting, SimplyTelehealth for video. All of it stitched into one practice site that you actually own.

Ready to add telehealth to your practice?

If you're already on DPC Spot, hit reply on any email from us and we'll get the SimplyTelehealth button on your site this week. If you don't have a DPC Spot site yet, you can spin one up in under ten minutes. Get started for free and we'll have you live, with telehealth wired in, by the end of the day.