Connecting Your DPC Spot Site to Hint Health

If you run a DPC practice on Hint Health, your website should know about it. A DPC website with Hint integration means your plans, your prices, and your signup flow all stay in sync without you copying anything between two systems. DPC Spot ships that integration on the Growth and Premier plans, and once it is wired up, you stop being the middleman between marketing and billing.

This post walks through what the integration actually does, what your patients see when they sign up, and the questions that come up most often after launch.

What Hint Health does (and why it pairs with your site)

Hint is the membership management, billing, and payment platform that most established DPC practices in the US already use. Over 3,500 clinicians and more than a million patient lives sit inside Hint. It handles the unglamorous side of running a direct care business: charging memberships on the right day, prorating sign-ups, retrying failed cards, sending receipts, and giving you a clean roster of who is active.

Your DPC Spot website handles the other half: getting found on Google, telling your story, and convincing a prospective patient to actually click "Join." The integration connects those two halves so the patient never has to leave your brand to enroll, and you never have to manually create a Hint record after the fact.

The short version of the value prop:

Plans you build in Hint show up automatically on your DPC Spot site.
The "Join" button on your site routes patients into the correct Hint signup flow.
Membership status, billing, and payments all live in one place.
You change a price in Hint, and the site reflects it. No "I forgot to update the website" moments.

How plan visibility works on your site

Once your Hint account is connected, your DPC Spot pricing page becomes a live view of your Hint plans rather than a hand-typed list. That means the price tiles on your site, the plan names, and the descriptions are pulled from the source of truth: your Hint catalog.

Most practices end up listing two or three plans publicly: a primary Adult plan, a Couple or Family plan, and sometimes a Pediatric plan. You can choose which plans display on the public site and which stay internal (for example, employer plans you do not want patients self-enrolling into).

Practical takeaways:

Edit your plan name once in Hint. It updates on the site.
Raising prices is a one-place change. Update Hint, the new price renders on the site.
Internal-only plans stay invisible to the public. Good for employer contracts and family-of-staff comps.

What patients see when they hit Join

When a prospective patient lands on your site, browses your services, and clicks the join button, here is the flow they experience:

They pick a plan tile on your pricing page.
The button hands them off to the Hint signup form, which is co-branded so it does not feel like a different company.
They enter their basic demographics, agree to your membership terms, and add a payment method.
Hint creates the membership, charges the first payment, and sends a confirmation email.
The patient lands back in a "welcome" state and can start booking visits.

From your side, a new patient quietly appears in your Hint roster. No spreadsheet, no double entry, no "did the form actually go through?" emails. If you also use Hint Clinical for charting, that same patient record is the chart record. One identity, one source of truth.

What you need to set this up

The setup is intentionally light. You will need:

An active Hint Health account (Hint Core, Hint Clinical, or both).
A DPC Spot site on the Growth or Premier plan.
A few minutes inside DPC Spot to authenticate against Hint and pick which plans to show publicly.

You do not need a developer. You do not need to embed an iframe. You do not need to maintain any code. The integration is configured from your DPC Spot dashboard, and our team will help if anything looks off.

If you are new to Hint, you can sign up through the Hint marketplace listing for DPC Spot at hint.com/marketplace/dpcspot. More on the partnership lives on our partners page and the dedicated Hint Health overview.

Common questions after launch

A handful of questions come up almost every time a practice flips this integration on. Here is the short answer set so you can hand this post to your front desk and move on.

"Why was my patient charged on a different day than they signed up?"

Hint handles billing dates based on how you have configured your plans inside Hint. Some practices bill on signup date. Others bill on a fixed monthly cycle. If a patient signs up mid-cycle, they may be prorated or scheduled for the next cycle depending on your plan settings. None of this is controlled by your website. Adjust billing behavior inside Hint and the new behavior takes effect immediately.

"How does a patient change plans?"

Plan changes happen inside Hint, not on your website. You can change a patient between, say, an Adult plan and a Family plan from the Hint admin, and Hint will handle the proration and next-charge logic. Patients can also request changes via your contact form or front desk and you can switch them in seconds.

"What happens if a card fails?"

Hint retries failed payments automatically and sends the patient an update-payment link. You will see failed payments flagged in your Hint dashboard. Your DPC Spot site is not involved in dunning, which is exactly how you want it. Billing problems should not require a website edit.

"Can a patient cancel from the website?"

Cancellations live in Hint. Most practices prefer this because it gives them a chance to talk to the patient before the card stops billing. If you would rather offer a self-serve cancellation link, you can point patients into their Hint account portal from any page on your site.

"What about HSA/FSA receipts?"

Hint generates receipts that patients can submit for HSA and FSA reimbursement (rules vary by plan and employer). Patients access their billing history directly from Hint, not from your DPC Spot site.

Which DPC Spot plans include the Hint integration

The Hint Health integration is included on the Growth and Premier plans. If you are on Starter and want to turn it on, you can upgrade in a couple of clicks from your dashboard. Most practices that already use Hint start on Growth because the integration pays for itself in saved admin time, and Premier adds higher-touch services on top.

If you are still picking a plan, the rough rule of thumb:

Starter: brand-new practices that have not signed up for Hint yet, or practices using a different membership tool.
Growth: practices on Hint that want plans, signup, and payments wired into the site without thinking about it.
Premier: established or multi-provider practices that want the integration plus white-glove site work and ongoing updates.

A few setup tips before you go live

Before you flip the integration on for real patients, do these three things:

Clean up plan names in Hint. Whatever you name the plan in Hint is what shows on the site. "Adult Membership" reads better than "ADULT_PLAN_2024_V2".
Decide what is public. Mark internal plans (employer contracts, comps, special pricing) as not visible on your public site.
Run a test signup. Use a real email and a test card from Hint's sandbox if you have one, or sign up as yourself and immediately cancel. You want to see what the patient sees.

Five minutes of cleanup before launch saves a week of patient confusion afterward.

The takeaway

A DPC website with Hint integration is not a nice-to-have. It is the difference between a marketing site and an actual front door for your practice. Patients click "Join" and become members. You do not key data twice. Prices, plans, and rosters stay in sync because they share a source of truth.

If you already use Hint, getting your DPC Spot site connected is a 10-minute job and unlocks every part of the patient signup flow. If you do not use Hint yet, the integration is a strong reason to start.

Ready to check website off your list? Start your DPC Spot site on Growth or Premier and connect Hint in the same sitting. Your future front desk will thank you.